Why choose i-Tag Training
i-Tag is Australia’s trusted provider when it comes to professional training and development programs. We are devoted to offering workplace training which is simple and cost-efficient.
We have industry experts and professionals who design, develop, and delivers professional induction programs to be provided at your workplace or in our classroom at Edwardstown. This is all done using state-of-the-art resources and high-quality pieces of equipment.
Custom Face-to-Face Professional Development and Training
i-Tag design, develop, and deliver professional training and development programs. All courses that we offer are conducted at your workplace or in our classroom at Edwardstown. All classes and assessments are provided by our highly-qualified trainers.
We assure you that i-Tag will work with your company from finish to end, to provide high-quality training and development courses that meet your requirements and needs.
Examples of customised training
Professional Development: DEALING WITH DIFFICULT PEOPLE (Retail)
| Need | A national not-for-profit organisation with a large customer facing retail workforce was looking for a solution to empower its staff in dealing with difficult customers. |
| Our solution | We developed a “Dealing with difficult people “training program tailored to the specific needs of the organisation’s retail workforce. As the content was highly practical staff was able to immediately implement what they had learnt. |
| Duration | ½ day on-site training with tailored role play for 60 staff. |
Professional Development: SUCCESSFUL SELLING
| Need | A mid tier service industry company had 3 staff members that required sales training to convert leads. |
| Our solution | We did a Training Needs Analyses (TNA) for the organisation and developed a Successful Selling training program in line with the organisations key goals. Staff needed to be ready to go out and sell the next day and by following the learnt process felt empowered to start converting leads. |
| Duration | 1 day bespoke group training for 3 staff with a self assessment form for continued improvement. |
Professional Development: INBOUND TELEPHONE TRAINING
| Need | An aged care organisation requested a bespoke inbound telephone training solution to assist the conversion of incoming telephone enquiries. |
| Our solution | We developed a highly customised inbound telephone training workshop followed by individual on-the-job coaching in line with quality assurance. |
| Duration | ½ day on-site group training followed by individual on-the-job coaching and a group evaluation session to ensure a smooth implementation process. |
